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Rejoyn Medical Systems

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Discrete ED Treatment | Our Shipping Policy

SPECIAL MESSAGE: COVID-19 and Rejoyn Products

updated 4/13/2020

ORDERS FROM REJOYN MAY CURRENTLY BE EXPERIENCING A DELAY OF 1-2 DAYS.

At Rejoyn Medical, the health and safety of our customers is always our first priority, and we follow the strictest policies and procedures for production, shipping, and handling. With the COVID-19 pandemic at the top of everyone’s minds, we want to assure our customers that Rejoyn Medical is adhering to our standard rigid protocols.

  • The facilities that make and distribute Vacuum Therapy Systems and accessories sold by Rejoyn meet FDA standards and are inspected annually by the FDA. 
  • These manufacturing facilities are approved and certified to meet ISO 13485 standards, which are international product and safety requirements recognized by organizations such as the EU.
  • Rejoyn Medical ensures all packaging remains intact from the manufacturing facility as required by the FDA. All items packaged at Rejoyn Medical are individually bagged and sealed for safety and remain individually packaged until they reach the consumer.
  • All Rejoyn Medical employees wear gloves during the packing of all shipments and follow CDC/OSHA recommendations for cleaning and disinfection.

Rejoyn Medical is also incorporating additional precautions in response to this very real and concerning outbreak.

Staff and personnel are following CDC guidelines for Coronavirus prevention.

  • All products are being wiped and disinfected upon arrival at our facility and before being processed and distributed.
  • All order taking and shipments are continuing as scheduled, and Rejoyn Medical is operating at full capacity.
This is a challenging situation for us all, but it is also a time when you may be staying home, reconnecting with your partner, and refocusing on your health. Please know Rejoyn Medical is here for you, and we remain committed to providing you with quality, FDA-approved products, safely and responsibly, now and always.

If you have any questions, please contact us at 866-374-7640, reply to this email or email at sales@rejoynmedical.com.

Discretion is policy

shippingpolicyRejoyn always uses discreet packaging and labeling. 

  • All online orders ship within 1 business day of receiving the order.  
  • All shipments are sent with a tracking number that is emailed to the customer.
  • Any Rejoyn order valued at $100 or more requires a signature for delivery.
  • All shipments are sent in nondescript packaging. 
  • No Logos, Branding, or Product Names are visible on domestic packages.

Shipping within the United States and protectorates

  • We ship with UPS, USPS, and DHL .  
  • Rejoyn only expedites deliveries (UPS Next Day Air or UPS 2nd Day Air) to a physical street address. We do not ship expedited orders to PO boxes.

Shipping outside the United States

  • We use USPS Global Priority Mail or DHL for all international shipments.
  • It is possible that levy taxes, customs fees, or import duties may be charged at the time of delivery, which are the responsibility of the customer.   
  • Most international deliveries take 3 to 10 business days, but delivery speed varies by location and service. 
  • All International shipments are sent Free On Board (FOB.)  This means that the buyer is financially responsible for the shipment once it leaves Rejoyn’s warehouse 

shipping policy

I was too embarrassed to talk with my doctor about my problem. I didn't want the embarrassing and time-consuming trip to the doctor’s office or the pharmacy to fill a prescription. I wanted a fast, easy and discrete answer to my problem. I ordered a Rejoyn vacuum pump and received my system just a few days later in a private, confidential package. 

- P. Noiese, Vermont